Uswitch comments on £152 million paid to vulnerable customers by energy firms

Richard Neudegg, Uswitch.com director of regulation, comments: “It’s good that funds from the Energy Redress Scheme are helping vulnerable customers.

“Vulnerable customers feel the pain of high energy costs more than most, and our research found that almost two million people were planning to get through winter without heating last year^[1].

“While it’s positive that this money is helping vulnerable customers, we can’t rely on a redress scheme as a longer term solution to ensure energy bills are more affordable for everyone.

"Ofgem have been pushing hard for suppliers to raise their game on service standards to ensure consumers can trust that issues will be resolved appropriately when things go wrong.

“Energy companies need to be held accountable when they fail to meet the standards expected of them. 

“We will continue to pressure providers to deliver the service that customers deserve. 

“Anyone struggling to pay their bills should contact their supplier, who can point them towards the help they need.”

1. Uswitch: Nearly two million households say they won't use their heating this winter... 70% higher than last year

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